Your Digest

Panellists announced for next week’s live town hall

Our next live town hall event is coming up on Thursday, April 28 (1–2 p.m. ET). Join CEO, Dr. Graham Sher and panellists Andrew Pateman, VP of people, culture and performance, and Rick Prinzen, chief supply chain officer and VP donor relations, who will address pre-submitted and live questions during the town hall. We encourage you to submit your questions in advance to communications@blood.ca with the subject line “TOWNHALL” or anonymously using this form. On April 28, click the meeting link in your Outlook invitation to join live.

CAPA and the case of the missing delivery

Each month, our teams address an average of eight issues through the corrective and preventative action process (CAPAs). These processes, or CAPAs, lead the charge for solving quality issues and helping us to maintain the highest professional levels of efficiency and precision. They play a vital role in delivering on our commitment to continuous improvement at Canadian Blood Services.  Visit Connect to follow the mystery of the missing box on a cold and rainy day in Nova Scotia and see how team members collaborate to solve problems and meet patient needs.

Honouring our volunteers

From coast to coast, at our donor centres and community events, our volunteers show up to help others in times of need. National Volunteer Week from April 24-30, 2022, is an opportunity to thank our volunteers for their unwavering commitment to Canada’s Lifeline. Each of our volunteers has a unique story and reason for giving their time to help support our mission. Visit Connect to read their stories of bringing the donor experience ambition to life with their empathy, compassion and commitment.

Question of the day

With all the increased awareness about workplace mental health, equality, and environmentalism, I was wondering if Canadian Blood Services would follow the lead of some other countries and companies and implement a four-day work week? There are many studies showing the benefits, from mental health to productivity, equality and lowered carbon footprints.

Efforts to improve workplace mental health supports, implement more diversity, equity and inclusion initiatives, and advance our corporate social responsibility program are priorities for the organization. As part of our corporate strategic plan, we are evolving the employee experience. This involves a focus on piloting and defining a hybrid working environment for administrative employees. While we are working towards further increasing workplace flexibility, there are no current plans to move to a compressed (four-day) work week. Additional consideration may be given to other alternate working arrangements, where operational and cultural considerations may be used to assess organizational appetite and readiness.