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Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Terms of Use

Web Terms of Use agreement

June 2016

Welcome to our website. By using our website, you agree to comply with and be bound by this Terms of Use Agreement ("Agreement"). If you do not agree with the Agreement, do not use this website. The term "Canadian Blood Services" or "us" or "we" or "our" refers to Canadian Blood Services, the owner of the website. The term "you" refers to the user or viewer of our website.

1. Acceptance of agreement

You agree to the terms and conditions, without modification, outlined in this Agreement. This Agreement may be changed by us from time to time without specific notice to you, by updating this posting. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the website, the content, products or services provided by or through the website, and the subject matter of this Agreement.

2. Use of the website

The information provided through our website is for informational and educational purposes only. All information is provided on an "as is" basis without any warranties of any kind. The material on this website is provided as general information only and is not intended to provide specific legal or health related advice for any individual and should not be relied upon in that regard. For information on individual health questions, contact your health care provider.

Canadian Blood Services makes no representations and disclaims all expressed and implied warranties and conditions of any kind, including without limitation, representations, warranties or conditions regarding accuracy, timelines, completeness, non-infringement, merchantability or fitness for any particular purpose. Canadian Blood Services assumes no responsibility to the user or any third party for the consequences of any errors or omissions. Reliance on any information provided by Canadian Blood Services appearing on or provided in relation to this website is solely at your own risk.

When using our website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks, and service marks, information will be transmitted over a medium that may be beyond the control and jurisdiction of Canadian Blood Services. As such, we assume no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with this website.

3. Intellectual property

The materials on our website are protected by copyright, trademark and other forms or proprietary rights and are owned or controlled by Canadian Blood Services or any other party credited as the provider of that information. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) Canadian laws. Canadian Blood Services authorizes you to view or download a single copy of the contents, but not any logo or other visual representation on our website, solely for your personal, non-commercial use if you include the following copyright notice: 'Copyright © 1998-2016 Canadian Blood Services. All rights reserved.' Images and videos on our website may be used in conjunction with media pieces. These images and videos must not be altered or digitally enhanced, and their use must be in accordance with the Copyright Act and Canadian Blood Services’ Web Terms of Use Agreement. Any other use of the material is strictly prohibited without our prior written permission and the permission of applicable rights holder(s). If you violate any of these Terms of Use, your permission to use the content automatically terminates and you must immediately destroy any copies you have made of any portion of the content.

4. Release and indemnity of Canadian Blood Services

You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, advertisers, product and service providers, and affiliates harmless from any liability, loss, claim and expense, including reasonable legal fees, related to your violation of this Agreement or use of the website. You also agree to release and hold harmless Canadian Blood Services from and against any and all liability, claims damages, actions, and costs, arising out of or in connection with your use, review or reproduction of the Canadian Blood Services’ website.

5. System integrity

You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Canadian Blood Services’ website. You may not take any action, which imposes an unreasonable or disproportionately large load on Canadian Blood Services’ infrastructure.

6. Website linking

Links to other websites or references to other organizations, products, services or publications do not constitute endorsement or approval by Canadian Blood Services. Canadian Blood Services makes no representations whatsoever about any other websites which you may access through this one. The websites linked to or from our website are provided for your information and convenient purposes only.  Canadian Blood Services cannot and does not warrant the accuracy, completeness, timeliness, non-infringement, merchantability or fitness for a particular purpose of any information available through these links and disclaims any opinions expressed on such websites.

7. Advertisers

The website may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser's or sponsor's materials.

8. Accurate information

Certain sections of, or offerings from, the website may require you to provide identifiable personal information or to create an online account. If identifiable personal information is requested, you agree to provide us with your real name and accurate, complete information. Creating an online account must be done using your real name and accurate information. Each account is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using your online account; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use. You may deactivate your online account at any time. Any unused online accounts will be deactivated by us after 365 days.

9. Online account

In order to create an online account, you must be at least 17 years old. You must choose a username and password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another individual at any time. You agree to notify Canadian Blood Services immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your online account.

10. Personal information and privacy   

We may collect your personal information when you use our website. If you are 16 years old, we may collect your personal information and contact you on your 17th birthday about opportunities to donate. Canadian Blood Services respects your privacy. Please read our Privacy Policy, which governs use and visits to the website.

11. Errors, corrections and changes

While every effort has been made to ensure the accuracy and veracity of the information on this website, Canadian Blood Services is not responsible in any way for damages arising out of the use of this website. And, although Canadian Blood Services relies on reputable sources and attempts to keep the information current, Canadian Blood Services does not warrant the accuracy or completeness of the information. We do not represent or warrant that the website will be error-free, free of viruses or other harmful components, or that defects will be corrected. We may make changes to the features, functionality or content of the website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the website.

12. Limitation of liability

Canadian Blood Services shall not be liable to you and/or any third party under no circumstances for any damages of any kind arising out of or relating to the use of or your ability to access or use, or reliance upon, our website including, but not limited to, any lost profits, lost opportunities, special, incidental, direct, indirect, consequential or punitive damages, regardless of your advice to the contrary.

13. Unlawful activity

We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, e-mail addresses, usage history, posted materials, IP addresses and traffic information.

14. Nontransferable

Your right to use the website is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable.

 

How to Contact Us

Should you have any questions or concerns about our Terms of Use, please contact Canadian Blood Services:
Phone: (613) 739-2300
Fax: (613) 731-1411
E-mail: feedback@blood.ca