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If you have any difficulty completing your current task here, you can either look at the frequently asked question page or link back to the previous online booking site below

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Accessibility

Accessibility Policy and Multi-Year Plan

2014-01-01

PURPOSE

This 2013-2021 accessibility plan outlines the policies and actions that Canadian Blood Services will put in place to improve opportunities for people with disabilities.

STATEMENT OF COMMITMENT

Canadian Blood Services is committed to treating people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility.

DEFINITION

For purposes of this 2013-2021 accessibility plan, the term “customer” means any third party to whom Canadian Blood Services provides goods and services.

TRAINING

Canadian Blood Services will train all employees and volunteers, and as applicable, contractors and agents of the organization on any relevant statutory accessibility standards and on provincial human rights legislation as it pertains to persons with disabilities.

Proposed Action: Canadian Blood Services will ensure that the training provided is appropriate to the job duties performed; Training will be provided as soon as practicable and new staff will be trained upon commencement of employment; and Training will be updated as required.

Timeframe: For Ontario, by January 1, 2015.

For other jurisdictions, as soon as reasonably practical after January 1, 2015 but no later than January 1, 2017.Canadian Blood Services

INFORMATION AND COMMUNICATIONS

Canadian Blood Services is committed to meeting the communication needs of its customers with disabilities.

i. Accessible Formats and Communication Supports

Upon request and in a timely manner, Canadian Blood Services will provide, or arrange for the provision of, accessible formats and communications supports to its customers. If Canadian Blood Services determines that information or communications are unconvertible, then the organization will provide the person requesting the information with an explanation as to why the information is unconvertible as well as a summary of the information requested.

Proposed Action: The organization will consult with the customer making a request for accessible formats or communications supports in order to determine a suitable format or method of communication.

Timeframe: January 1, 2016.

ii. Feedback

Canadian Blood Services will ensure that its process for receiving and responding to customer feedback is accessible.

Proposed Action:Canadian Blood Services will maintain a feedback process that is accessible, and provide, or arrange for the provision of, accessible formats and communications supports, upon request.

Timeframe: January 1, 2015.

iii. Accessible Websites and Web Content

Where practicable, Canadian Blood Services’ Internet websites will conform to the World Wide Web Consortium Web Content Accessibility Guidelines (the “WCAG”) in accordance with the Canadian Blood Services timeframes outlined below.

Proposed Action: Canadian Blood Services will ensure that new Internet websites are developed in accordance with the WCAG 2.0 Level A.

At a later date, all of the organization’s websites and web content will conform to the WCAG 2.0 Level AA other than

  • success criteria 1.2.4 Captions (Live)
  • success criteria 1.2.5 Audio Descriptions (Pre-recorded).

Timeframe: January 1, 2014 for any new website and January 1, 2021 for all other websites.

EMPLOYMENT STANDARDS

Canadian Blood Services is committed to fair and accessible employment practices.

i. Recruitment and Selection Process

Canadian Blood Services will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment and selection processes.

Proposed Action: When job applicants are individually selected to participate in the recruitment and selection process, Canadian Blood Services will notify them that accommodations in relation to the materials or processes to be used, are available upon request; Applicants requesting accommodation will be consulted about their accommodation needs and appropriate accommodation will be provided; and When making offers of employment, Canadian Blood Services will notify successful applicants about its policies for accommodating employees with disabilities.

Timeframe: January 1, 2016. Canadian Blood Services

ii. Informing Employees of Supports

Canadian Blood Services will inform its employees of organizational policies used to support its employees with disabilities, including job accommodation policies, and changes to these policies.

Upon request from an employee, Canadian Blood Services will provide accommodation supports, including accessible formats and communication supports, needed for the employee to perform their job as well as for information that is generally available to employees in the workplace.

Proposed Action: Employees will be informed about these accommodation policies and any changes to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability; Information concerning accommodation policies will be provided to new employees as soon as practicable; and Canadian Blood Services will continue to respond to individual accommodation requests by consulting with the employee making the request to determine a suitable format or communication support.

Timeframe: January 1, 2016.

iii. Workplace Emergency Response Information

If Canadian Blood Services is or becomes aware that an employee needs accommodation with respect to workplace emergency procedures, individualized workplace emergency response information, if necessary, will be provided to the employee as soon as practicable. With the employee’s consent, Canadian Blood Services will provide the workplace emergency response information to appropriate persons to help the employee in an emergency situation.

Proposed Action: If individualized information is necessary and if the organization is aware of the need for accommodation, Canadian Blood Services will consult with employees requiring accommodation to prepare and provide them with individualized workplace emergency response information; and Individualized workplace emergency response information will be updated when an employee moves to a different location, when overall accommodations needs are reviewed or Canadian Blood Services when the organization’s general emergency response policies are reviewed.

Timeframe: Ongoing.

iv. Documented Individual Accommodation Plans

Canadian Blood Services will maintain a written process for the development of documented individual accommodation plans for employees with disabilities.

Proposed Action: The elements of the process relating to individual accommodation plans will include:

  • The manner in which an employee requesting accommodation can participate in thedevelopment of the individual accommodation plan;
  • The means by which an employee is assessed on an individual basis;
  • The manner in which Canadian Blood Services can request an evaluation by an outside medical expert or other expert, at the organization’s expense, to assist the organization in determining if accommodation can be achieved and, if so, how accommodation can be achieved;
  • The manner in which an employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining agent,or a representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan; and
  • The manner in which the reasons for the denial will be provided to an employee, where an individual accommodation plan is denied.

Timeframe: January 1, 2016.

v. Return to Work Process

Canadian Blood Services will maintain a return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

Proposed Action: The return to work process will outline the steps that the organization will take to facilitate the return to work of employees who have been absent from work due to a disability and who Canadian Blood Services require disability-related accommodations in order to return to work, and includes consideration of documented individual accommodation plans as part of the process.

Timeframe: January 1, 2016.

vi. Performance Management, Career Development and Advancement, and Redeployment

Canadian Blood Services will take into account the accessibility needs and any individual accommodation plans of its employees with disabilities, when conducting performance management, when providing career development and advancement to employees with disabilities, or when engaging in the redeployment of employees with disabilities as an alternative to lay-off.

Proposed Action: Canadian Blood Services will ensure that managers are aware of their responsibility to take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management in respect of employees with disabilities, when providing career development and advancement to employees with disabilities, or when redeploying employees with disabilities to other positions within the organization.

Timeframe: January 1, 2016.